Refund and Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for any item purchased at Full Price. All Sale items will only be eligible for store credit. The store credit must be redeemed within 90 Days of Return processed. The original shipping charges and duties will not be refunded.
To be eligible for a return or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vipservices@dkityhe.com If your return is accepted, please send the items to the return address by registered post. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 14332 Brook Hollow Blvd San Antonio Texas 78232 United States
You can always contact us for any return question at vipservices@dkityhe.com
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vipservices@dkityhe.com
To be eligible for a return or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vipservices@dkityhe.com If your return is accepted, please send the items to the return address by registered post. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 14332 Brook Hollow Blvd San Antonio Texas 78232 United States
You can always contact us for any return question at vipservices@dkityhe.com
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vipservices@dkityhe.com